The traditional way of booking an appointment at present is unfortunately not possible, as it is unsafe. Due to all the COVID-19 precautions, it is dangerous to revert back to how we worked 6 months ago, although we do appreciate that it can make it more difficult for some patients.
Riverside Practice is currently using telephone consultations and video consultations to consult with most of our patients. This is necessary and allows us to contact people BEFORE they arrive at the Practice to ensure they do not have COVID-19. If the GP then feels it is necessary and safe for the patient to attend the Practice they will ask the patient to do so. One COVID affected patient attending a surgery unknown, could precipitate a spread of illness.
We expect a busy Autumn with social distancing making delivery of services difficult.
We are not closed, and never have been, and anyone who is sick, or thinks they are sick will be able to be seen in either the surgery or the COVID centre or referred to an appropriate practitioner for advice. GPs in this Practice not only cover Riverside Practice but also cover shifts in our COVID centres.
Riverside Practice appreciate your understanding and co-operation. It is for the safety of our patients and staff.
Online Stress Control Classes
If you have a:
Self-isolate (stay at home) for 7 days.
Do NOT go to GP surgery, pharmacy or hospital.
Call NHS 111 if:
You feel you cannot cope with your symptoms at home
Your condition gets worse
Your symptoms do not get better after 7 days
If it is a medical emergency and you need to call an ambulance, dial 999 and inform the operator of your symptoms.
For further information and self-isolation advice, visit www.pha.site/coronavirus
Due to COVID-19 all requests for appointments in the Health Centre from Monday 16th March will be triaged by phone by a clinical member of staff.
Please do not attend the Health Centre unless advised first by phone.
Due to COVID-19 we are offering you the option to nominate a pharmacy for us to send your repeat prescriptions temporarily. Please mark this on your repeat prescription.
Please allow extra time for your prescription to be ready and please check with your nominated pharmacy first. Both staff at the Practice and at your pharmacy are working under severe pressure and we appreciate your patience.
https://www.nhs.uk/conditions/coronavirus-covid-19 for those that need to self isolate, go to "get an isolation note" option on the link. If you are not sick it is fraudulent to give a sick line.
The Multidisciplinary Team
Our multidisciplinary Team helps GPs to focus their skills where they are most needed - diagnosing and treating patients with more complex conditions. We have had new members of staff joining the Practice Team.
We have two Practice based Pharmacists - Miss Brenda Coyle and Mr Roary Duffy. Their role involves consulting and treating patients directly. This includes authorising and processing all the repeat prescription requests, providing help to manage long term conditions, advising patients taking multiple medicines and managing medicine shortages by suggesting alternatives where appropriate.
We have two Practice Physiotherapists - Mrs Michelle Donaghey and Miss Louise McDermott. They are the experts in assessing, diagnosing and managing any muscular or joint issues that you may have.
We have a Practice Social Worker - Mr Daniel Quinn. He will work with you to identify and address any social factors which may affect your physical or mental health and general wellbeing. Working with the community, he will work with you to identify services or groups which can provide you with additional support.
We have a Mental Health Practitioner - Mrs Amanda Conlon. One in four people in Northern Ireland will experience issues with their mental health in their lifetime. Amanda can work with you to identify the issues which affect you. She will provide you with advice and support to enable you to take charge of your mental health and confidently manage your mental health needs.
How we use your medical records
Important information for patients
- This Practice handles medical records in-line with laws on data protection and confidentiality.
- We share medical records with those who are involved in providing you with care and treatment.
- In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
- We share information when the law requires us to do, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
- You have the right to be given a copy of your medical record.
- You have the right to object to your medical records being shared with those who provide you with care.
- You have the right to object to your information being used for medical research and to plan health services.
- You have the right to have any mistakes corrected and to complain to the Information Commissioner's Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.
- For more information ask at reception for a leaflet OR see the link below.
Riverside Practice Privacy Notice
Letters of Support
We no longer do "letters of support". The reasons for this are:
- There is no need
- There is no advantage
- GPs workload does not allow for them
- The contract under which GPs work, means they are under no obligation at all regards such requests.
We understand some may be disappointed with this. Nonetheless it is an ESSENTIAL move to ensure we continue to meet our primary function.
Completion of Forms
If you require any forms completed, for example childminding forms, DVLA forms etc please contact receptionist for advice. You may not require an appointment.
It is important that we maximise the number of appointments available to patients for clinical problems rather than administration.
The Practice is aware that some patients have posted disparaging comments about staff and the Practice on social media. If you have any comments or complaints about the Practice please write to the Practice Manager. This ensures we can respond to people's concerns with patient confidentiality in mind.
(Site updated 24/07/2020)