We register patients within a 9 mile radius. If your address is outside the 9 mile radius we would advise you to register with a GP closer to your home.

We had 114 patients who failed to attend their appointment in February!

The Practice will be closed on Monday 31st August 2020 for Bank Holiday.

We have been informed that callers, claiming to be linked to the patient's GP Practice, are seemingly using private patient details and are using this information trying to either sell products to the patient, or to extract financial information, including bank details.

Please be assured that under no circumstances are these people contacting you on behalf of your GP Practice.  Therefore, do not disclose any information to them.  Please contact our GP Practice, or the PSNI, if you are aware of any of these incidents, so we can assist you from becoming victims of these callers.  Thank You.


Newsletter regarding Flu Clinics

The traditional way of booking an appointment at present is unfortunately not possible, as it is unsafe. Due to all the COVID-19 precautions, it is dangerous to revert back to how we worked 6 months ago, although we do appreciate that it can make it more difficult for some patients.


Riverside Practice is currently using telephone consultations and video consultations to consult with most of our patients. This is necessary and allows us to contact people BEFORE they arrive at the Practice to ensure they do not have COVID-19. If the GP then feels it is necessary and safe for the patient to attend the Practice they will ask the patient to do so. One COVID affected patient attending a surgery unknown, could precipitate a spread of illness.


We expect a busy Autumn with social distancing making delivery of services difficult.


We are not closed, and never have been, and anyone who is sick, or thinks they are sick will be able to be seen in either the surgery or the COVID centre or referred to an appropriate practitioner for advice. GPs in this Practice not only cover Riverside Practice but also cover shifts in our COVID centres.


Riverside Practice appreciate your understanding and co-operation. It is for the safety of our patients and staff.

Thank you.

Online Stress Control Classes

COVID-19 (Coronavirus)

If you have a:

  • High Temp


  • New persistent cough

Self-isolate (stay at home) for 10 days.

Do NOT go to GP surgery, pharmacy or hospital.

Call NHS 111 if:

  • You feel you cannot cope with your symptoms at home

  • Your condition gets worse

  • Your symptoms do not get better after 10 days

If it is a medical emergency and you need to call an ambulance, dial 999 and inform the operator of your symptoms.

For further information and self-isolation advice, visit

Pathways for Citizens Food


Due to COVID-19 all requests for appointments in the Health Centre from Monday 16th March will be triaged by phone by a clinical member of staff.

Please do not attend the Health Centre unless advised first by phone.


Due to COVID-19 we are offering you the option to nominate a pharmacy for us to send your repeat prescriptions temporarily. Please mark this on your repeat prescription.

Please allow extra time for your prescription to be ready and please check with your nominated pharmacy first. Both staff at the Practice and at your pharmacy are working under severe pressure and we appreciate your patience.

Sick Lines for those that need to self isolate, go to "get an isolation note" option on the link. If you are not sick it is fraudulent to give a sick line.

Helpline Number

The Multidisciplinary Team

Our multidisciplinary Team helps GPs to focus their skills where they are most needed - diagnosing and treating patients with more complex conditions. We have had new members of staff joining the Practice Team.

We have two Practice based Pharmacists - Miss Brenda Coyle and Mr Roary Duffy. Their role involves consulting and treating patients directly. This includes authorising and processing all the repeat prescription requests, providing help to manage long term conditions, advising patients taking multiple medicines and managing medicine shortages by suggesting alternatives where appropriate.

We have two Practice Physiotherapists - Mrs Michelle Donaghey and Miss Louise McDermott. They are the experts in assessing, diagnosing and managing any muscular or joint issues that you may have.

We have a Practice Social Worker - Mr Daniel Quinn. He will work with you to identify and address any social factors which may affect your physical or mental health and general wellbeing. Working with the community, he will work with you to identify services or groups which can provide you with additional support.

We have a Mental Health Practitioner - Mrs Amanda Conlon. One in four people in Northern Ireland will experience issues with their mental health in their lifetime. Amanda can work with you to identify the issues which affect you. She will provide you with advice and support to enable you to take charge of your mental health and confidently manage your mental health needs.

How we use your medical records

Important information for patients

  • This Practice handles medical records in-line with laws on data protection and confidentiality.
  • We share medical records with those who are involved in providing you with care and treatment.
  • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
  • We share information when the law requires us to do, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
  • You have the right to be given a copy of your medical record.
  • You have the right to object to your medical records being shared with those who provide you with care.
  • You have the right to object to your information being used for medical research and to plan health services.
  • You have the right to have any mistakes corrected and to complain to the Information Commissioner's Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.
  • For more information ask at reception for a leaflet OR see the link below.

Riverside Practice Privacy Notice

Letters of Support

We no longer do "letters of support". The reasons for this are:

  • There is no need
  • There is no advantage
  • GPs workload does not allow for them
  • The contract under which GPs work, means they are under no obligation at all regards such requests.

We understand some may be disappointed with this. Nonetheless it is an ESSENTIAL move to ensure we continue to meet our primary function.

Completion of Forms

If you require any forms completed, for example childminding forms, DVLA forms etc please contact receptionist for advice. You may not require an appointment.

It is important that we maximise the number of appointments available to patients for clinical problems rather than administration.


Social Media 

The Practice is aware that some patients have posted disparaging comments about staff and the Practice on social media. If you have any comments or complaints about the Practice please write to the Practice Manager. This ensures we can respond to people's concerns with patient confidentiality in mind. 

(Site updated 22/09/2020)
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