Please Note on Monday 24th September 2018 the front desk will not open until 8.45am due to staff shortages. Patients with early morning appointments please use the self check in provided. Thank you.
The Summer is over and it is now time to prepare for our flu clinics. Appointments will be available from the week commencing Monday 1st October 2018. If you are over 65 years old, or suffer from chronic illness, are immunosuppressed, are pregnant or are a carer you are entitled to the flu vaccine.
Preschool children aged 2 years or more are entitled to have their flu vaccine at the surgery this year also.
Primary school children will be offered the flu vaccine by the school health team this year.
Please check with the receptionist if you are entitled to have the flu vaccine and organise your appointment today!
How we use your medical records
Important information for patients
- This Practice handles medical records in-line with laws on data protection and confidentiality.
- We share medical records with those who are involved in providing you with care and treatment.
- In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
- We share information when the law requires us to do, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
- You have the right to be given a copy of your medical record.
- You have the right to object to your medical records being shared with those who provide you with care.
- You have the right to object to your information being used for medical research and to plan health services.
- You have the right to have any mistakes corrected and to complain to the Information Commissioner's Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.
- For more information ask at reception for a leaflet OR see the link below.
Riverside Practice Privacy Notice
Managing Chronic Pain
6 week course 1 day a week (2.5 hours) on managing chronic pain starts in September 2018. Please see link below.
Managing Chronic Pain
NEW FOR 2018!!!!
From Monday 15th January 2018 patients of Riverside Practice who are over 16 years of age and who present with muscle, joint, back or neck pain can book an appointment with a Specialist Physiotherapist (Mrs Quinn) instead of a GP.
This appointmentwill be for assessment, diagnosis and initial management. Contact our reception staff for an appointment or book online.
It is Practice Policy that patients do not attend the Treatment Room unless asked to do so by your GP or Treatment Room. From 3rd April 2018 all patients requiring routine or regular blood tests will need to book an appointment.
Contact details for Action Cancer are as follows:
Letters of Support
We no longer do "letters of support". The reasons for this are:
- There is no need
- There is no advantage
- GPs workload does not allow for them
- The contract under which GPs work, means they are under no obligation at all regards such requests.
We understand some may be disappointed with this. Nonetheless it is an ESSENTIAL move to ensure we continue to meet our primary function.
Completion of Forms
If you require any forms completed, for example childminding forms, DVLA forms etc please contact receptionist for advice. You may not require an appointment.
It is important that we maximise the number of appointments available to patients for clinical problems rather than administration.
The Practice is aware that some patients have posted disparaging comments about staff and the Practice on social media. If you have any comments or complaints about the Practice please write to the Practice Manager. This ensures we can respond to people's concerns with patient confidentiality in mind.
(Site updated 20/09/2018)